TRINITY VALLEY COMMUNITY COLLEGE
STUDENT SATISFACTION SURVEY


The purpose of the Student Satisfaction Survey at TVCC is to gather feedback from our students about their experiences with TVCC. Thank you for taking the time to complete this survey. Your honest opinions assist with improving the quality of services provided by TVCC.  
  
Please rate your satisfaction with the following services and statements. Mark "Not Applicable" for those services you have not used. See Examples in top right corner.


REGISTRATION & ADMISSIONS
 
 
Very Satisfied
Satisfied
Neutral
Dissatisfied
Very Dissatisfied
Not Applicable
1. Assistance of staff
2. Friendliness of staff
3. Knowledge of staff
4. Staff helped me understand the registration process
5. Admissions process was easy to complete
6. Information I received was understandable
7. Online registration process
8. Face-to-Face registration process
9. Advisement during face-to-face registration
10. Website information


FINANCIAL AID
 
 
Very Satisfied
Satisfied
Neutral
Dissatisfied
Very Dissatisfied
Not Applicable
11. Assistance of staff
12. Friendliness of staff
13. Knowledge of staff
14. Information received is accurate
15. Information presented is understandable
16. Financial aid process
17. Assistance completing and submitting the FAFSA online
18. Assistance for Veteran benefits
19. Grant and scholarship application procedures and opportunities
20. Website information


GUIDANCE/COUNSELING SERVICES
 
 
Very Satisfied
Satisfied
Neutral
Dissatisfied
Very Dissatisfied
Not Applicable
21. Assistance of staff
22. Friendliness of staff
23. Knowledge of staff
24. My problems are resolved effectively
25. Student advising process
26. Overall, guidance and counseling services meet my needs
27. Website information


BUSINESS OFFICE/CASHIER SERVICES
 
 
Very Satisfied
Satisfied
Neutral
Dissatisfied
Very Dissatisfied
Not Applicable
28. Assistance of staff
29. Friendliness of staff
30. Knowledge of staff
31. Billing and fee payment process is easy to understand
32. Assistance receiving Pell and loan resources
33. Website information


STUDENT SUCCESS SERVICES
 
 
Very Satisfied
Satisfied
Neutral
Dissatisfied
Very Dissatisfied
Not Applicable
34. Assistance of staff
35. Friendliness of staff
36. Knowledge of staff
37. Documented student disability services
38. Peer tutoring services


TESTING SERVICES
 
 
Very Satisfied
Satisfied
Neutral
Dissatisfied
Very Dissatisfied
Not Applicable
39. Assistance of staff
40. Friendliness of staff
41. Knowledge of staff
42. Testing Center hours are adequate
43. Website information


INSTRUCTION
 
 
Very Satisfied
Satisfied
Neutral
Dissatisfied
Very Dissatisfied
Not Applicable
44. Overall, teachers care about me
45. First class day syllabus and course material were adequately provided
46. Instructors were well-prepared and organized on first class day
47. Faculty and staff are caring and helpful when I need assistance
48. Faculty are available after class and during office hours


OVERALL
 
 
Very Satisfied
Satisfied
Neutral
Dissatisfied
Very Dissatisfied
Not Applicable
49. Student services routinely assisted me
50. Access to technology resources was adequate
51. Training in the use of technology was available
52. Efficiency receiving services
53. Administration is approachable
54. I feel like TVCC will help me with problems and cares about my issues