TRINITY VALLEY
COMMUNITY COLLEGE
STUDENT SATISFACTION SURVEY


 
The purpose of the Student Satisfaction Survey is to get the feedback from TVCC's students regarding their experience(s) here at the College. Your assistance by filling this survey out helps TVCC improve the quality of services the College can provide. Thank you in advance for taking the time to not only complete this survey but to show you care in the quality of services that TVCC provides.  
  
Please rate your satisfaction with the following services and statements. Mark "Not Applicable" for those services you have not used.


 
 
Very Satisfied
Satisfied
Neutral
Dissatisfied
Very Dissatisfied
Not Applicable
Admissions/Registrar Services - Assistance of staff
Admissions/Registrar Services - Friendliness of staff
Admissions/Registrar Services - Knowledge of staff
Admissions/Registrar Services - Staff helped me understand the registration process
Admissions/Registrar Services - Admissions process was easy to complete
Admissions/Registrar Services - Information I received was understandable
Admissions/Registrar Services - Online registration process
Admissions/Registrar Services - Face-to-Face registration process
Admissions/Registrar Services - Advisement during face-to-face registration
Admissions/Registrar Services - Website information


 
 
Very Satisfied
Satisfied
Neutral
Dissatisfied
Very Dissatisfied
Not Applicable
Financial Aid - Assistance of staff
Financial Aid - Friendliness of staff
Financial Aid - Knowledge of staff
Financial Aid - Information received is accurate
Financial Aid - Information presented is understandable
Financial Aid - Financial aid process
Financial Aid - Assistance completing and submitting the FAFSA online
Financial Aid - Assistance for Veteran benefits
Financial Aid - Grant and scholarship application procedures and opportunities
Financial Aid - Website information


 
 
Very Satisfied
Satisfied
Neutral
Dissatisfied
Very Dissatisfied
Not Applicable
Student Pathways/Academic Advising - Assistance of staff
Student Pathways/Academic Advising - Friendliness of staff
Student Pathways/Academic Advising - Knowledge of staff
Student Pathways/Academic Advising - My problems are resolved effectively
Student Pathways/Academic Advising - Student advising process
Student Pathways/Academic Advising - Overall, guidance and counseling services meet my needs
Student Pathways/Academic Advising - Website information


 
 
Very Satisfied
Satisfied
Neutral
Dissatisfied
Very Dissatisfied
Not Applicable
Business Office/Cashier - Assistance of staff
Business Office/Cashier - Friendliness of staff
Business Office/Cashier - Knowledge of staff
Business Office/Cashier - Billing and fee payment process is easy to understand
Business Office/Cashier - Assistance receiving Pell and loan resources
Business Office/Cashier - Website information


 
 
Very Satisfied
Satisfied
Neutral
Dissatisfied
Very Dissatisfied
Not Applicable
Cardinal Success Center/Tutoring Services - Assistance of staff
Cardinal Success Center/Tutoring Services - Friendliness of staff
Cardinal Success Center/Tutoring Services - Knowledge of staff
Cardinal Success Center/Tutoring Services - Documented student disability services
Cardinal Success Center/Tutoring Services - Peer tutoring services


 
 
Very Satisfied
Satisfied
Neutral
Dissatisfied
Very Dissatisfied
Not Applicable
Testing - Assistance of staff
Testing - Friendliness of staff
Testing - Knowledge of staff
Testing - Testing Center hours are adequate
Testing - Website information


 
 
Very Satisfied
Satisfied
Neutral
Dissatisfied
Very Dissatisfied
Not Applicable
Instruction - Overall, teachers care about me
Instruction - First class day syllabus and course material were adequately provided
Instruction - Instructors were well-prepared and organized on first class day
Instruction - Faculty and staff are caring and helpful when I need assistance
Instruction - Faculty are available after class and during office hours


 
 
Very Satisfied
Satisfied
Neutral
Dissatisfied
Very Dissatisfied
Not Applicable
Overall - Student services routinely assisted me
Overall - Access to technology resources was adequate
Overall - Training in the use of technology was available
Overall - Efficiency receiving services
Overall - Administration is approachable
Overall - I feel like TVCC will help me with problems and cares about my issues