TRINITY VALLEY
COMMUNITY COLLEGE
STUDENT SATISFACTION SURVEY


 
The purpose of the Student Satisfaction Survey is to get the feedback from TVCC's students regarding their experience(s) here at the College. Your assistance by filling this survey out helps TVCC improve the quality of services the College can provide. Thank you in advance for taking the time to not only complete this survey but to show you care in the quality of services that TVCC provides.  
  
Please rate your satisfaction with the following services and statements. Mark "Not Applicable" for those services you have not used.


 
 
Very Satisfied
Satisfied
Neutral
Dissatisfied
Very Dissatisfied
Not Applicable
Registration & Admissions - Assistance of staff
Registration & Admissions - Friendliness of staff
Registration & Admissions - Knowledge of staff
Registration & Admissions - Staff helped me understand the registration process
Registration & Admissions - Admissions process was easy to complete
Registration & Admissions - Information I received was understandable
Registration & Admissions - Online registration process
Registration & Admissions - Face-to-Face registration process
Registration & Admissions - Advisement during face-to-face registration
Registration & Admissions - Website information


 
 
Very Satisfied
Satisfied
Neutral
Dissatisfied
Very Dissatisfied
Not Applicable
Financial Aid - Assistance of staff
Financial Aid - Friendliness of staff
Financial Aid - Knowledge of staff
Financial Aid - Information received is accurate
Financial Aid - Information presented is understandable
Financial Aid - Financial aid process
Financial Aid - Assistance completing and submitting the FAFSA online
Financial Aid - Assistance for Veteran benefits
Financial Aid - Grant and scholarship application procedures and opportunities
Financial Aid - Website information


 
 
Very Satisfied
Satisfied
Neutral
Dissatisfied
Very Dissatisfied
Not Applicable
Guidance/Counseling - Assistance of staff
Guidance/Counseling - Friendliness of staff
Guidance/Counseling - Knowledge of staff
Guidance/Counseling - My problems are resolved effectively
Guidance/Counseling - Student advising process
Guidance/Counseling - Overall, guidance and counseling services meet my needs
Guidance/Counseling - Website information


 
 
Very Satisfied
Satisfied
Neutral
Dissatisfied
Very Dissatisfied
Not Applicable
Business Office/Cashier - Assistance of staff
Business Office/Cashier - Friendliness of staff
Business Office/Cashier - Knowledge of staff
Business Office/Cashier - Billing and fee payment process is easy to understand
Business Office/Cashier - Assistance receiving Pell and loan resources
Business Office/Cashier - Website information


 
 
Very Satisfied
Satisfied
Neutral
Dissatisfied
Very Dissatisfied
Not Applicable
Tutoring/CAPS - Assistance of staff
Tutoring/CAPS - Friendliness of staff
Tutoring/CAPS - Knowledge of staff
Tutoring/CAPS - Documented student disability services
Tutoring/CAPS - Peer tutoring services


 
 
Very Satisfied
Satisfied
Neutral
Dissatisfied
Very Dissatisfied
Not Applicable
Testing Services - Assistance of staff
Testing Services - Friendliness of staff
Testing Services - Knowledge of staff
Testing Services - Testing Center hours are adequate
Testing Services - Website information


 
 
Very Satisfied
Satisfied
Neutral
Dissatisfied
Very Dissatisfied
Not Applicable
Instruction - Overall, teachers care about me
Instruction - First class day syllabus and course material were adequately provided
Instruction - Instructors were well-prepared and organized on first class day
Instruction - Faculty and staff are caring and helpful when I need assistance
Instruction - Faculty are available after class and during office hours


 
 
Very Satisfied
Satisfied
Neutral
Dissatisfied
Very Dissatisfied
Not Applicable
Overall - Student services routinely assisted me
Overall - Access to technology resources was adequate
Overall - Training in the use of technology was available
Overall - Efficiency receiving services
Overall - Administration is approachable
Overall - I feel like TVCC will help me with problems and cares about my issues